Find answers to common questions or contact our support team.
Your payment is held in escrow until you confirm delivery, or automatically released after 30 days from shipment — whichever comes first. This means a producer isn't paid until you've had a reasonable chance to receive and inspect your order.
Open a dispute from your order page within the delivery window. Our support team will review evidence from you and the producer, and may issue a partial or full refund from the escrowed funds where the dispute is upheld.
Yes — use the Bulk Order Request button on any fabric's detail page to describe the quantity you need. The producer can respond with a custom quote you can accept or decline.
Can't find what you're looking for? Submit a support ticket and our team will get back to you.
